Shipping policy

Wigalert Shipping Policy

Last updated: December 15, 2025

This Shipping Policy outlines Wigalert’s responsibilities, limitations, and customer obligations regarding the shipment of all orders. By placing an order with Wigalert, you agree to the terms outlined below.

1. Order Processing

• Orders are typically processed within 1–5 business days, excluding weekends and public holidays.
• Processing time is separate from shipping time and does not guarantee a delivery date.
• During peak seasons, promotions, or high-volume periods, processing times may be extended.

2. Shipping Methods & Delivery Estimates

• Wigalert offers multiple shipping options at different price points.
• Delivery timelines provided at checkout are estimates only and not guarantees.
• International shipments may take up to 6 weeks or longer, depending on destination, customs clearance, carrier delays, or global disruptions.
• Wigalert is not responsible for delays caused by shipping carriers, customs authorities, weather events, labor disruptions, or force majeure events.

3. No Guaranteed Delivery Dates

• Wigalert does not guarantee delivery by a specific date, including holidays, birthdays, events, or special occasions.
• Customers requiring guaranteed delivery must select an expedited shipping option that explicitly includes a delivery guarantee from the carrier.
• Failure of a shipment to arrive by a desired date does not qualify for refunds, chargebacks, or compensation.

4. Tracking & Non-Tracked Shipments

• Some shipping options do not include tracking.
• For non-tracked shipments:

  • Wigalert cannot provide real-time updates or delivery confirmation.

  • Wigalert cannot initiate investigations or claims with carriers.

  • The shipment is considered fulfilled once dispatched.
    • Customers selecting non-tracked shipping assume full responsibility for transit risks.

5. Lost, Delayed, or Stuck Shipments

• A shipment is not considered lost until the carrier officially confirms loss.
• International shipments may be delayed at customs for extended periods.
• Wigalert will not issue refunds or replacements for shipments that are delayed but still in transit.
• For tracked shipments, Wigalert may assist with carrier inquiries at its sole discretion.
• Carrier investigations can take 30–90 days or longer.

6. Customs, Duties & Import Taxes

• International orders may be subject to customs duties, taxes, brokerage fees, or import charges.
• These charges are the sole responsibility of the customer.
• Wigalert has no control over customs processes and cannot influence release timelines.
• Refusal to pay customs fees or failure to clear customs does not qualify for refunds.

7. Incorrect or Incomplete Shipping Information

• Customers are responsible for providing accurate and complete shipping details.
• Wigalert is not liable for lost, delayed, or misdelivered packages due to incorrect addresses.
• Orders returned due to address errors may be reshipped at the customer’s expense.
• No refunds will be issued for orders shipped to incorrect addresses provided by the customer.

8. Delivered but Not Received

• If a carrier marks a package as delivered, Wigalert considers the order fulfilled.
• Wigalert is not responsible for theft, loss, or misplacement after delivery.
• Customers are advised to ship to secure locations.
• Any disputes must be taken up directly with the carrier.

9. Damaged Packages

• Wigalert is not responsible for damage caused during transit.
• Customers must report visible damage within 24 hours of delivery, including clear photos of packaging and contents.
• Carrier claims, if applicable, are subject to carrier policies and timelines.
• Replacement or compensation is not guaranteed.

10. Returned to Sender / Unclaimed Packages

• Packages returned due to refusal, non-collection, customs issues, or failed delivery attempts are not eligible for refunds.
• Reshipping fees apply if the customer requests re-delivery.

11. Shipping Insurance (If Offered)

• Shipping insurance, when available, covers loss only as defined by the carrier.
• Insurance does not cover delays, missed delivery dates, or customer dissatisfaction.
• Claims are subject to carrier approval.

12. Chargebacks & Disputes

• Filing a chargeback does not override this Shipping Policy.
• Customers are encouraged to contact Wigalert before initiating disputes.
• Abuse of chargebacks may result in account restrictions or order cancellations.

13. Right to Refuse Service

• Wigalert reserves the right to refuse service, cancel orders, or block future purchases from customers who engage in abusive, fraudulent, or excessive shipping claims.

14. Refunds & Returns (Shipping-Related)

This Shipping Policy works in conjunction with Wigalert’s Refund & Returns Policy. In the event of any conflict, the terms below shall apply specifically to shipping-related matters.

• Shipping fees are non-refundable once an order has been dispatched.
• Delays in transit, missed delivery estimates, or failure to arrive by a specific date do not qualify for refunds, partial refunds, store credit, or returns.
• Orders shipped using non-tracked shipping options are final sale once dispatched.
• Wigalert does not offer refunds or replacements for packages that are delayed, held at customs, misdelivered due to address errors, or marked as delivered by the carrier.
• Wigalert does not issue refunds for refused, unclaimed, or returned-to-sender packages due to customs fees, failed delivery attempts, or customer unavailability.
• Refunds and returns apply only to product-related issues explicitly covered under Wigalert’s Refund & Returns Policy and exclude all shipping-related outcomes.

15. Chargebacks vs Refund Policy

• Initiating a chargeback does not override Wigalert’s Shipping, Refund, or Returns Policies.
• Evidence of shipment, carrier acceptance, and policy acceptance will be submitted in any chargeback dispute.
• Customers who initiate chargebacks for shipping-related reasons contrary to these policies may forfeit future purchasing privileges.

16. Policy Acceptance

By placing an order with Wigalert, you confirm that you have read, understood, and agreed to Wigalert’s Shipping Policy and Refund & Returns Policy in full.

For questions, please contact:
info@wigalert.ca